飞昂软件技术（上海）有限公司招聘
Job DescriptionJob Title:Customer Service Manager
Department: Technical Department
Positions Supervised: Customer Service Engineers
Location: Shanghai, China
Job Summary
The Customer Service Manager is responsible for providing customer services related to Fluent software, implementing and maintaining the customer service process that improves the effectiveness and efficiency of services while maintaining or improving the quality of the service provided to our clients.
Job Responsibilities
-Establish metrics for measuring service effectiveness and efficiency, as well as customer satisfaction.
-Organize and deploy the service engineers, mentor subordinates necessary,regularly do hands-on work.
-Track existing customers’further needs for the company products.
-Gather customer feedback to the company products.
-Maintain the company service quality standard.
Prerequisite Qualifications
-MS degree in CFD Engineering and 3 years experience in service-oriented technical work; Ph.D. degree in CFD preferred.
-Strong knowledge and experience using Fluent software.
-Good understanding of the Chinese CAE business processes.
-Demonstrated experience in technical management.
-Ability to work independently, i.e., with minimal direct supervision.
-Strong team attitude to facilitate positive interactions with other functions.
-Good communication skills, mentoring skills, strong problem solving ability and good methodology.
-Interest in detail and hands-on work.
如果您愿加入我们的团队，请将简历、相关证书复印件及相片等材料EMAIL给：
duan@fluent.com或邮寄至：
段小姐
飞昂软件技术（上海）有限公司
上海市延安东路618号东海商业中心18楼C1 邮编200001
飞昂软件技术（上海）有限公司招聘
肯定是个非常棒的工作！我想加入，不知飞昂要不要我啊
不过现在还不是时候，我还没毕业呢
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